Timeframe for returns: Our return policy allows customers to return the product within 5 days if they are not satisfied. The item should be in unused, undamaged condition and in its original packaging.
To initiate a return, customers can contact our customer service team through email or phone. Upon receiving the returned item, we will provide a refund to the customer. Please note that the customer will be responsible for the return shipping costs.
For further assistance, please reach out to our customer service team at firstname.lastname@example.org or 02045398740.
We always make every effort to deliver your order in immaculate condition but sometimes due to unforeseen circumstances, damages can be incurred during transit.
Any external signs of damage to the shrink wrap or the individual cartons must be noted on the delivery note while the driver is present.
You must then report the damage to customer services immediately by emailing email@example.com or 02045398740.
We will thoroughly investigate any issues that are reported to us, but we may request for you to provide us with digital photographs (that can be emailed) to aid us with our investigation.
In the event of reporting faulty items, they may need to be returned to us, along with a returns form for inspection.
Any items returned, must be at your own expense, and you will be responsible for the shipping and handling of the contents of your shipped return.
We will acknowledge the receipt of your returned goods, which we will inspect before informing you of the final outcome.
This process can take 3 – 5 working days from date we receive your items.
If liability is accepted we will refund you the cost of the goods and the return shipping costs, depending on your bank this can take up to 5 working days to show in your bank account.
Please note, liability will never exceed the value of the goods.
Goods do not come with any guarantee or warranty whatsoever other than implied by law for business to business sales.